The Bill of Confusion

Do you know what you are paying for when you you receive your water bill and do you have access to information about water services’ tariffs? Sahana Singh highlights how unclear water utility bills can be in India. Access to information is not only about receiving the bill (which is already a positive thing) but to receive in a eligible and comprehensive format so that water users can make sense of the information given to them. Read more directly on her page.

Asian Water and Sanitation


A look at the utility invoices sent out to consumers in many cities makes it clear why water is an under-valued resource. The unclear language and confusing acronyms do nothing to educate or inform. Some invoices do not even specify whether they use actual readings or estimates. These pieces of paper seem to be designed to negatively impact the consumers’ trust in the water quality and their willingness to pay.

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